I would check the It should contain exact names of firmware and config files that the phone will use to provision, i.
In this example, the firmware is called simply sip. In in first boot seconds I can go into "setup", where I have the network options and where i can access the server menu, to add a Server Adress. That only semed to reset the main settings in the setup menu.
Meaning network and server adress. After reconfigureing network, leaving server adress blank it just continues in the same "boot loop". As I intend to do with the one I am having issues with, if i only could reset it. Currently i just shows the 0x and reboots :.
Go to Solution. Hello edy, welcome to the Polycom Community. Mar 07, Question : What does the message "Config file error.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience. View solution in original post. Under the Provisioning server there are a setting called "ServerAddress" but there are also a new setting called "Upgrade server".
There are also another new option called "Reset to defaults" that was not availbale in the menu before the upgrade. USing that only seems to thes amea s the key combo 1,3,5,7 did on the previous version.
Resets alle settingsin the "setup menu". Go to Solution. We kindly encourage users in the FAQ to use the search function first before posting a new Issue as many questions have already been answered. Config file error. You must review the provisioning server configuration, make the correction, and reapply the configuration file by restarting the phones. This error also happens when phone does a restart not a reboot and finds a newer version of BootROM or application; this triggers a reboot.
View solution in original post. And if I want to return to factory default can you explain how i can do because i can access to the avanced setting of my phone because is not booting. I had already highlighted the Forum Search and the FAQ in your previous post and still you ask another question that has already been answered:. I'm a student to be a system administrator and i buy all the equipement but im not a resseler i need a stupid code to talk to someone so i need to ask my question by text.
This will be good if i can have service. This will not be necessary if you would just follow the simple FAQ's that I have setup in this community to answer the most common questions. But you have to read the FAQ and you may have to click on a additional Link as it is impossible to cram every little bit of detail that the Admin Guide contains into the FAQ.
You still have not provided the Software Version of your Phone or the Phone Model itself but as a general Answer please see here:. For the key combination, press and hold certain key combinations depending on the phone model simultaneously during the countdown process in the BootROM until the password prompt appears:.
Resetting to factory defaults will also reset the administrator password factory default password is Above Information is included in the Administrator Guide and this can be freely downloaded and studied by yourself. I've been looking everywhere for factory reset info for the IP The documentation on the internet is incorrect for this model.
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