We want to understand your challenges so we can find the best solution. Once you give the go-ahead, we dive into strategic planning mode. Our culture drives our — and more importantly — your success. Everything we do is of the highest of quality, from the code we write and the products we develop to the communication we have with our teammates, customers and partners.
We are creative thinkers and executors understanding that every situation is different and require flexible, creative and pragmatic approaches to arrive at the best outcome. Frequent updates move features around and sometimes makes it difficult to find something that you use every day.
Also they have a feature in which you can halt a reply for sending up to 30 seconds after hitting send, though it does not work for emails you start. Only ones you reply to. Time Used: Less than 12 months. They can offer more features to customize the webpage of knowledge base. Reasons for Switching to Groove. Time Used: Less than 2 years.
Mobil nicht nutzbar, keine Weiterentwicklung und sehr, sehr langsam. Allerdings spart es kaum Arbeit im Vergleich zu einem normalen Mailclienten.
Das kann Groove leider nicht bieten. Erster Eindruck war sehr positiv, Groove bietet innovative Funktionen wie z. Leider entwickelt sich Groove scheinbar nicht weiter. Das ist leider bis heute nicht der Fall. Zwar gibt es eine responsive Ansicht, die allerdings ist sehr fehlerhaft und man kann z. Die Integrationen zu fremden Apps sind sehr begrenzt und nicht sinnvoll nutzbar.
Groove bietet leider auch nichts wirklich neues, innovatives. Mayra from Self employed. Industry: Non-Profit Organization Management. The ability to add notes, tags, snooze conversations, and create rules and folders has made my emails more organized than ever before.
Managing 9 accounts used to be daunting and virtually impossible - and it had a negative impact on our customers because I would be too overwhelmed to respond and sort through my emails. Conversations would be forgotten, lost, or delayed. Now, I can power through emails with significantly less frustration and time, which has allowed me to focus my time and attention on other projects. This is further aided by our Knowledge Base, which has helped so many customers be more self-sufficient and find detailed answers to their questions without having to email staff and cut in to our already jam-packed schedules.
Groove has helped us turn one of our most tedious and time consuming major project into a streamlined, easy to manage task. In terms of the Email Software: You can have multiple inboxes in one single account, which is just absolutely amazing. Also, support tickets in Groove look and feel like email, providing your customers an outstanding human support experience, while at the same time giving your support agents the tools they need in order to offer awesome support.
With Groove, you can have your team work together seamlessly. You can also use its reporting functionalities to track customer support metrics in order to help you establish goals for your team and at the same time keep improving your customer service. This way, you can extend the functionalities of the system according to the unique requirements of your operations.
Groove offers everything you need in order to deliver personal customer service. From collaboration tools that improve productivity to help desk automation features that will allow you to get rid of busy work and pay more attention to customers, this software has it all.
But, of course, users have plenty more benefits to reap from utilizing this system. Take a look at the following to learn more about what this software has to offer:. One of the things that makes Groove unique is its shared inbox feature. This simplifies the email management process for customer support. Like the most popular email service providers, it lets you format your messages and add content however you like, it lets you create automatic replies and BCCs, as well as have collapsible message threads.
What makes it different is that it allows you to perform certain functionalities like merging conversations so that they appear as one email and snoozing pending conversations so that they are tagged unread after a period of time. It also comes with a unified inbox view that comes in handy for teams that have multiple inboxes for different brands or departments.
Lastly, it has an open tracking tool that will let you know when customers have read your message. Providing efficient and consistent customer support greatly relies on how well your agents collaborate with each other. In order to help you do this, Groove lets you scale your service team with tools for ticket management, assignment delegation, private notes creation, mentions, and in-platform chat for agents. This way, it is easier for you and your team to organize the way you work and make sure everybody is on the same page with regards to the tasks at hand.
On top of its robust collaboration features, Groove also has great task management options. With these, you know exactly which tickets are open, closed, and pending, and who are working on what. A collision detection tool is also included in the software so you and your staff can always see when another team member is currently working on a ticket. On top of that, the platform comes equipped with an automated rules tool and a canned replies database to optimize workflow for speed and efficiency.
This way, you can pinpoint which aspects of your operations are working and which ones are not, making it easier to adjust your workflow. Your agents are putting a lot of effort into providing good customer support. So, why not lighten their load by giving them all the information they need in order to perform better.
Groove allows you and your agents to see the full support history of your customers without having to manually sift through file cabinets. With this, they will have all the data they need such as previous interactions and transactions to be able to provide customers with a more personalized experience each time they contact your help desk. Company ABC launches its product and starts supporting customers using email co-founder or another member of the team wearing multiple hats doing it.
They use Groove to bring all support channels into one place and easily collaborate on helping customers. With Groove, the chaos is gone. Company DEF finds it very important to keep a personal connection with their customers—their whole brand is built on being personal and approachable and they want that to shine through their support especially.
XYZ needs a way to share information about their product range and quickly point customers to that information. Still, it would be hard to discover such a software product even among branded software products. The best thing to do would be to tabulate the several vital functions that call for a inspection including crucial features, pricing, skill aptitude of staff, business size, etc. The second step is, you must double down on your product research to a full extent.
Read some of these Groove evaluations and explore the other software options in your shortlist more closely. Such detailed research ensures you stay away from unfit apps and select the one that provides all the tools your business requires. Groove is one of the top 5 Customer Support Software products. Groove is one of the 5 Help Desk Software products.
If you are interested in Groove it could also be a good idea to check out other subcategories of Customer Support Software listed in our database of B2B software reviews.
Every organization has different needs and requires a software that can be personalized for their size, type of staff members and clients, and the specific industry they are in. For these reasons, no system can provide perfect features off-the-shelf. Which can be found at www. Step 3. Step 4. It actually depends on the JVM, which means that you will also need to ensure that you have Java installed and available in order for Groovy to work properly.
It is a very similar syntax to Java; Groovy is easily accessible for Java developers. As a matter of fact, most Java syntax is actually legal Groovy syntax, as it simply takes the existing Java concepts and builds upon them. This gives Groovy a very smooth learning curve to a developer who may already be familiar with the Java Language. One of the biggest concerns when a team considers branching out into a new language is that they will lose the investment in the massive proprietary code that they have built up over the years.
Finally, Groovy objects actually extend the same java. Object base object, so it fits very well into the Java object-oriented module that your team may already know. Overall, Groovy will feel very familiar to a Java team, especially when compared to other alternative languages such as Scala or Clojure.
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